Fiscal 2016 a ‘turnaround’ year for IRS

One agency, 122 million refunds, 209,000 new taxpayer advocate cases, 77,000 full-time employees. Fiscal 2016 was a “turnaround” year for the Internal Revenue Service, according to the agency’s latest data book, notably in its improved telephone customer service, and close to 300 million visits to the Where’s My Refund website…. “Critics may think that budget cuts at the IRS save money, but the opposite is true,” said National Treasury Employees Union National President Tony Reardon in a statement. “The IRS is responsible for collecting 93 percent of our nation’s revenue and when there aren’t enough people to help individuals and small business owners through the process, the entire system of voluntary tax compliance falters.”

(Meredith Somers, Federal News Radio, April 4)