Duke Energy Offers Federal Employees a Little Assistance

We recognize that unforeseen hardships can happen to anyone at any time. To assist our customers who are having difficulties paying their bills, we offer a number of programs and services to help defer payments due, reduce required payments and provide payment assistance.

The quickest and easiest way to avoid credit action on a past due bill is to set up payment arrangements. Duke Energy’s customer service specialists are available to discuss a customer’s situation and can set up a deferred payment agreement that meets the customer’s specific needs.

  • Residential Customer Service Specialists are available Monday – Friday 7 a.m. to 9 p.m. EST in the following locations:
  • Duke Energy call center available Monday – Friday 7 a.m. to 7 p.m.: 800.544.6900

Customers who have more than 12-months’ of usage history at their current resident may qualify for one of our budget bill plans:

  • These programs allows customers to average their bills for the last 12 months and then pay that average amount every month for a year.
  • The 12th month is a true up bill, so if that bill is higher than the average being paid, the customers must pay the difference. If it’s lower, Duke Energy provides a refund.
  • This is a great program for customers who are unable to pay a large bill now, but can afford to pay the average amount.