H.R. 4890 – and what does that mean for you???

H.R. 4890, which would prohibit the IRS from awarding bonuses or other awards to employees until the Treasury secretary develops a comprehensive customer service improvement strategy, would have no effect on federal revenue, and would not be accompanied by additional funding, the House Joint Committee on Taxation said in an April 12 report.

The report says the bill specifies that the plan should set “appropriate levels of telephone and correspondence service, based on best practices of businesses and customer expectations.” It also requires an assessment of which taxpayer services can be provided through self-service operations.

The ban on employee bonuses and awards would take effect immediately upon enactment, the JCT noted, and it would stay in effect until the customer service strategy is reviewed and approved by the Treasury Inspector General for Tax Administration and then submitted to Congress.

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